Return Policy

All Custom Wedding Invitation deposits are non-refundable if order is cancelled. Otherwise, deposit will go toward the price of final order amount.

If the item is purchased, but no design sketches have been started and no printing started -- 80% refund (not including shipping fee).

If the item is purchased, the design sketches are started and proofs are sent there will be no refund allowed.

In the event that the customer does not respond to the proofs that are sent, Alison Kate Design will allow a 14 day window for response. If no contact is made 14 days after the initial proof is sent to the customer, Alison Kate Design will cancel the order. No refund will be offered.

Refunds for Hand Addressed Envelopes

Hand Lettering is not a science and will have subtle changes piece-to-piece. If you are not ok with this, I strongly suggest you go the route of typed addressing.

UNLESS SPECIFICALLY STATED, please expect small inconsistencies piece-to-piece (i.e., slightly different spacing due to length of lines, Abbreviations of States, etc). If you DO NOT WISH to have any abbreviations made, and/or you have strong preferences about the consistency of your designs as a body of work, you MUST explicitly requests this prior to design. No refunds will be given based on State Abbreviations, or Abbreviations for RD, AVE, CR, CT, DR, commas, line breaks, etc).

Change in Order Amount: Should you order too many pieces and need a refund for pieces paid for, but not needed, you have 1 Full Week to let me know. After that 7 day window has passed, no change in order amount will be refunded.

Lost/Damaged Items

Should your item be lost/damaged by the postal carrier, a replacement piece will be sent in its place once we are notified.

Should your item be lost and it is due to a customer error (i.e., incorrect address, stolen off a doorstep that was not secured or left unattended), the customer must pay a re-sending fee of

--50%+shipping for all non-custom work
--100%+shipping for ALL HAND STAMPS
-- Unfortunately, 100%+shipping for any custom pieces (i.e., envelope addressing, non-replicated art pieces).

We do not offer exchanges on any products.